Returns Policy - Handy Needs – Smart, Stylish & Handy Home Essentials

Thank you for shopping with Handy Needs – Smart, Stylish & Handy Home Essentials.
We want you to have a smooth and worry-free shopping experience. If you are not fully satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

You can request a return or exchange if:

You received a damaged, defective, or wrong item
The product is missing parts or not as described
The item is unused, undamaged, and in its original packaging

Return Request Timeframe:

You must request a return within 3 days of receiving your order.

2. Non-Returnable Items

For safety and hygiene reasons, certain products cannot be returned. These include:

Personal care items (beauty tools, skincare, cosmetics)
Underwear, socks, and innerwear
Perishable or consumable goods
Items damaged due to customer misuse
Products with broken packaging not caused by delivery

3. Return Process

Step 1: Submit Return Request

Provide:

Order ID
Product name
Issue description
Photo or video as proof (required)

Step 2: Review & Approval

Our team will review your claim within 24–48 hours.

Step 3: Return Pickup / Drop-off

If approved, we will arrange:

Home pickup, or
Ask you to drop the item at our nearest delivery partner location.

4. Refund Policy

Refund Eligibility

Refunds are approved only for:

Damaged or defective items
Wrong product sent
Products unavailable after order confirmation

Refund Method

Once your return is approved, the refund will be issued through:

Mobile Banking (bKash, Nagad, Rocket)
Bank Transfer
Store Credit / Voucher (optional)

Refund Timeline

Refunds typically take 3–7 business days after product inspection.

5. Exchange Policy

If you prefer an exchange instead of a refund, we can replace the product with:

The same item, or
Another item of equal value

Additional charges apply if the replacement product has a higher price.

6. Order Cancellation

You can cancel your order if:

The order has not been shipped yet
Payment has not been processed or can be reversed

If the product has already been shipped, cancellation is not possible.

7. Delivery Issues

If your order is delayed, missing, or delivered to the wrong address, contact us immediately. We will coordinate with our delivery partners to resolve the issue quickly.

8. Contact Us

For any return, refund, or exchange-related queries, please contact:

Handy Needs – Smart, Stylish & Handy Home Essentials
📞 Phone: +880 1903063419
📧 Email: info@nixsoftware.net
🌐 Website: https://handyneeds.xyz/